1. Agreement
Camp Orbit is operated by Shelly Wren ("Camp Orbit," "we," "us"). By creating an account or using camp-orbit.com or the Camp Orbit app (together, the "Service"), you agree to these Terms. If you use the Service on behalf of a park or business, you confirm you are authorized to do so.
2. The Service and your account
Camp Orbit is operations software for RV parks and campgrounds: reservations, sites, payments tracking, maintenance, housekeeping, tasks, a camp store, rentals, guest booking pages, and related tools. The Service is for business use by park owners and their staff. You are responsible for keeping your sign-in credentials secure and for all activity under your account.
3. Subscriptions and billing
- Plans are billed monthly in advance through Stripe and renew automatically until cancelled.
- Founding-member rates are locked at the rate you subscribed at for as long as your subscription stays continuously active. If a subscription lapses or is cancelled, a later re-subscription is at the then-current rate.
- Portfolio plans cover up to three parks; each additional park is billed at the additional-park monthly rate shown at checkout.
- You may cancel at any time in your account or by contacting us. Cancellation takes effect at the end of the current paid period, and you keep access until then.
- Fees are non-refundable except where required by law. Taxes may apply in addition to the plan price.
- If a payment fails, we may suspend access to paid features until it is resolved.
4. Your data and your park
You own the park and guest information you enter into the Service. You grant us the permission needed to store, process, and display that information solely to operate the Service for you. You are responsible for the accuracy of information you enter and for having the right to provide guest information to us.
Camp Orbit is a software tool, not a park operator. You remain responsible for your park: your rates and policies, your taxes (including any lodging or occupancy taxes), permits, safety, and compliance with the laws that apply to your business.
5. Guest payments
Guest payments are between the guest and your park. Each park uses its own Stripe payment link in its booking page; payments are processed by Stripe directly to the park. Camp Orbit does not receive, hold, or control guest funds and is not the seller of any guest's stay. A "Card" record in the camp store simply records the payment method used for the park's own bookkeeping.
6. Operations suggestions
The Service can surface suggestions and flags generated from your park's data (for example, unpaid balances or scheduling conflicts). These are aids only, generated automatically, and may be incomplete or wrong. Review each one before acting on it. Decisions about your park remain yours.
7. Acceptable use
Do not use the Service for anything unlawful, to send spam, to interfere with the Service or other customers' use of it, to attempt to access another customer's data, or to resell the Service itself. We may suspend accounts that violate these rules.
8. Availability and warranties
The Service is provided "as is" and "as available." We work to keep it running and accurate, but we do not guarantee uninterrupted operation, that it will be error-free, or that it will produce any particular business result, revenue, or occupancy.
9. Limitation of liability
To the maximum extent permitted by law, Camp Orbit's total liability for any claim arising from the Service is limited to the amount you paid us in the twelve months before the claim. In no event are we liable for indirect, incidental, or consequential damages, including lost profits or lost bookings.
10. Termination
You may stop using the Service and cancel at any time. We may suspend or terminate access for non-payment or violations of these Terms, with notice where practical. After termination, you may request an export or deletion of your park's data by contacting us.
11. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted here and, where practical, notified by email or in the app. Continued use of the Service after a change takes effect means you accept the updated Terms.
12. Governing law and contact
These Terms are governed by the laws of the State of Missouri, USA. Questions about these Terms: [email protected].